Our Story
We built this because we needed it.
Six years running roofing operations. Every process we would bring you was built because we needed it first, then corrected because something broke and we had to fix it properly.
Owners kept asking how it worked. Some wanted the playbook. Most just wanted someone to run it for them. That is a completely reasonable thing to want, and it is what we do now.
Built in the field, refined behind the scenes.
The founder
I built this because I needed it.
I run a roofing company in the Houston area. For years my day looked like this. Sell all day. Build the estimates and the material orders at night. And miss calls constantly, because I was either sitting with a customer or standing on a roof.
I knew what the answer was. Hire someone. But I could not afford a full-time employee, and even if I could have, I had nothing written down to train them with. Everything I knew about running the business was in my head.
So I found a different answer. People who work remotely, work just as hard, and cost a fraction of a local hire. Then I spent six years learning how to hire them, train them, and write down the process so the next one did not start from zero. At one point during a storm we were running fifteen agents.
I got plenty of it wrong along the way. That is most of what I know now.
The name
Why we're called Tandem Crew.
A Belgian draft horse can pull around eight thousand pounds on its own. Hitch two of them together and you would expect sixteen.
A trained pair pulls closer to twenty-four.
The extra is not strength. It is coordination. Two horses that have worked together learn each other's rhythm and lean into the weight at the same moment, and the load moves that neither of them could shift alone. A matched pair outpulls two strangers of the same size every time.
That is what tandem means. Harnessed together, moving as one.
It is also the honest description of what we do. We are not extra hands standing next to your business. We learn how you work, we move in step with it, and what you get back is more than one more name on the payroll.
The team
The people who would be working with you.
The same people every month, trained together in person before they are placed on your account. They learn your way of working and stay in step with it.
Trained together
People learn in the same room before they take on an account.
Supervised from day one
Nothing goes out unchecked until the process is working well.
There every month
A consistent crew that knows your systems, customers, and standards.
Our team is based in Latin America. We say so because you should know who is working in your business, and because most companies in this category will not tell you.
Our lines
What we will not do.
Worth saying plainly, because the things a company refuses to do tell you more than the things it advertises.
We will not touch your money
We calculate what is owed, verify every supplier invoice against the order, and hand you the report. You release every payment yourself. We have no access to your banking and we do not want any.
We will not falsify a document
No invoice that misstates what a homeowner paid. No paperwork that puts your license or your name at risk. Not for any client, at any price.
We will not take your passwords
Access comes through each platform’s own permission settings, so you keep ownership and can revoke it in one click. Anyone asking for your password should worry you.
We will not sell you what you do not need
If part time is the right fit, we will say so. If we are not the right fit at all, we will tell you before you sign rather than after.
Principles
How we work.
We recommend, you decide
We will show you where the operation could be tighter. Then we run it the way you want it run. It is your business, not ours.
We tell you the truth about the ramp
Our people already know roofing. They will not know how you do it. Anyone promising fully turnkey on day one is overselling, and you will find that out in month two.
You own everything
Your accounts, your phone number, your recordings, your content, and every process we write down. If we part ways, all of it stays with you.
Our prices are on this website
You should not have to sit through a call to find out what something costs. That is how we would want to be sold to, so it is how we sell.